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Got Any Questions?
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FAQs
Below are some of are common questions
How long will shipping take?
Delivery times vary by location:
• UK Orders: 3–5 business days after dispatch
• International Orders: 7–10 business days after dispatch
During busy periods or holidays, please allow a little extra time for delivery
How do I know if my order is confirmed?
Orders are processed within 1–3 business days after payment is confirmed.
Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way
Can I change my shipping address after my order is placed?
If you need to update your shipping address, please contact us as soon as possible at hairbyoceanne@gmail.com with your order number and the correct address.
Once your order has been processed or shipped, we may not be able to make any changes — so it’s best to reach out within 1 hour of placing your order